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The company commenced operations in 2008 at their hub in Sofia, Bulgaria, with the objectives of preparing and training people working in the front line. Through the years, we developed and provided the best training programs and in-house standards for several front line staffs.

We expanded our services through a variety of Industries and adapted new training programs for the Bulgarian corporate market. exTempore now has over 10 years of international experience in strategic implementation and customer gratification.

In 2014 exTempore set up new brand Beyond Customer Satisfaction, which awarded companies with proven high customer service, on yearly basis.

In 2018 – exTempore organized the First International Customer Service Summit that focused on sharing best practices in different industries.

exTempore is a leading customer services consultancy company that audits, provides tailor-made programs and conducts in-house training for customer focused organizations.

Vessela Melamed – CEO

Meet Our Team

VESSELA MELAMED

CEO, Head Coach & Trainer

phone: +359 899 947 703 v.melamed@new.ex-tempore.com

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MARIYANA MANCHEVA

HR Recruiter, Trainer

phone: +359 899 947 703 info@new.ex-tempore.com

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NIKOLAY MICHAYLOV

Sports & Adventure team

phone: +359 899 947 703 info@new.ex-tempore.com

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DANAIL GESHEV

Sports & Adventure team

phone: +359 899 947 703 info@new.ex-tempore.com

Our Clients

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