“Beyond Customer Satisfaction”
This program is suitable for all types of industries that work face to face with their customers.
It aims to improve and improve internal organizational cultures of behavior and service, to strengthen the relationship between colleagues and clients, while increasing sales.
“Fundamentals of Sales and Necessary Skills”
The purpose of this course is to train your employees in the basic skills of conducting commercial negotiations and making sales. Sales departments are best trained in a team. The training focuses on core business activities such as effective planning, research, structuring and conducting business meetings, as well as the successful completion of sales.
The goal is salespeople to learn to negotiate with different types of customers, how and what questions to ask in order to properly identify customer needs and present the benefits and benefits of the sale. We will help your team deal with objections and negotiate more effectively.
The purpose of this training is to teach the teams the different types of product presentation, to communicate effectively with different clients and audiences, to engage the audience, to handle the technical parameters of a presentation. The emphasis is also on ways of presenting data, statistics and research, as well as body behavior, language culture and non-verbal communication.
The training includes a wide range of practical exercises – use of voice, physical presence, language of the body, as well as preparation of presentations on specified technical parameters with specific software programs.
“First Medical Aid” aims to increase the qualification of employees in a possible medical accident situation and prevent fatal outcome before the arrival of specialized honey. help. This training is offered for the first time to corporate clients and is very suitable for organizations that have direct customer relationships in public places.
Terms of performance
Depending on the company’s leisure time, the courses can be held on weekdays, after working hours or on Saturdays and Sundays.
The venue is determined with the client and is tailored to the convenience of the participants.
In the period of at least two months after the main course, refresher courses are organized, in which commenced cases are discussed and solved in the daily work.
All guides and additional learning materials are created specifically for each client – organization to their needs. They are provided by the company and remain for use by the organization and can be used in the day-to-day work of employees.
If necessary, we advise our clients to create an internal business organization, internal communications between departments and external clients. We judge internal employee evaluation systems and monthly attestations. Together with the client, we create in-house service standards tailored to the company’s goals.