We are proud to announce The First International Customer Service Summit that will be held in Sofia this autumn. Come and join 100+ top managers from the corporate world.
Date: 11th October 2017
Venue: SPA-Hotel Tsarsko Selo
Attendees: CEOs, HRs, Customer Care department directors and managers, trainers, individual guests;
8:30-9:00 Registration (Please bring your tickets)
9:00-9:20 Opening & welcome address from the Chairman of Ex-Tempore Vessela Melamed.
9:20-10:00 Customer service & in-house culture – why bother?
10:00-11:00 Organizational structure – is it important?
11:00-11:30 Coffee break
11:30-12:30 Technology in Customer service – where is the human factor?
12:30-13:30 Lunch Break
13:30-14:30 Mystery shopper’s program – do we need it?
14:30-15:30 Feedback & analyses – do we use it?
15:30-16:00 Coffee Break
16:00-17:00 Panel discussion
Our great Speakers:
CEO of Ex-Tempore
CEO at Best Consulting and Training (Spain)
Ph.D. Head Communications and Coordination Department DSK Bank, Head Office
Sales Manager Chriss Air GSA FlyDubai
Gen Manager Zornitsa family estate
Director Customer Care Renault/Nissan Bulgaria
Evening cocktail for Beyond Customer Satisfaction 2017 Awarding Ceremony!
More details to follow…
For further contacts & details:
M:+ 359 899 947 703