ExTempore presents: First International Customer Service Summit

We are proud to announce The First International Customer Service Summit that will be held in Sofia this autumn. Come and join 100+ top managers from the corporate world.

Date: 11th October 2017

Venue: SPA-Hotel Tsarsko Selo

Attendees: CEOs, HRs, Customer Care department directors and managers, trainers, individual guests;

Tickets:

AGENDA:

8:30-9:00 Registration (Please bring your tickets)

9:00-9:20 Opening & welcome address from the Chairman of Ex-Tempore Vessela Melamed.

9:20-10:00 Customer service & in-house culture – why bother?

10:00-11:00 Organizational structure – is it important?

11:00-11:30 Coffee break

11:30-12:30 Technology in Customer service – where is the human factor?

12:30-13:30 Lunch Break

13:30-14:30 Mystery shopper’s program – do we need it?

14:30-15:30 Feedback & analyses – do we use it?

15:30-16:00 Coffee Break

16:00-17:00 Panel discussion

 

 

Our great Speakers:

Vessela Melamed

CEO of Ex-Tempore

Alberto Coiduras

CEO at Best Consulting and Training (Spain)

Kamelia Velichkova

Ph.D. Head Communications and Coordination Department DSK Bank, Head Office

Slavi Ivanov

Sales Manager Chriss Air GSA FlyDubai

Iavor Kirov

Gen Manager Zornitsa family estate

Boris Borisov

Director Customer Care Renault/Nissan Bulgaria

Veselin Georgiev

Marketing expert

Evening cocktail for Beyond Customer Satisfaction 2017 Awarding Ceremony!

More details to follow…

Interested? Follow the event page on Facebook and stay tuned for updates!

For further contacts & details:

M:+ 359 899 947 703

@: v.melamed@new.ex-tempore.com

Event Awards “Beyond Customer Satisfaction 2015”

On November 10, 2015, the second award ceremony for BEYOND CUSTOMER SATISFACTION 2015 was held at the Corso Restaurant in Sofia, with companies with high quality of the service offered by them *
Companies in the sphere of tourism, hotels, restaurants, the automobile industry, dental services and others were awarded.


The main organizer of the event was “EXTEMPORE SERVICE”, a leading agency for training and development of service staff with years of international experience.

The purpose of this initiative as a company engaged in the development of human resources in Bulgaria in the face of its Manager, Vesela Melamed, is to unite the efforts of the leading companies in the field of human resources as well as in services and production in order to increase the requirements and the results to the level of service and culture of relationship with the end customer.

The nomination method for the participants in the ranking is a periodic attestation at the “secret client” level and the long-term development goals in each individual organization, including the personal engagement of the individual employee, regardless of the position occupied.

“When the reunification of the efforts of leading companies in the field of human resources development and those providing services and products to the end customer is aimed at enhancing the demands and performance of services and creating a new culture of relations, we feel satisfied and our goals as an organizer are realized “.
Vesela Melamed
Managing Director

With the BEYOND CUSTOMER SATISFACTION 2015 award, they were honored:

“ЕСкай” – travel agency for airline ticket sales – nomination of a management team – for fast adaptation to new cultures / Turkey market / – realized trainings “The client – the one without whom we can not”, “Sales by phone”, a selection and evaluation scheme staff, internal organization of work and opportunities for professional growth; Secret client program

“Орбел Спа” Добринище – hotel complex – “customer service” nomination realized “Secret client” program for two years.

Хотел “Дипломат Плаза” гр. Луковит – marketing and sales department nomination – building and implementing a new strategy for corporate clients; Conducted trainings “The client – the one without whom we can not”, “Marketing and sales”, “Secret client” program;

“Renault Group” – sales and service maintenance of Renault, Nissan & Dacia brand cars; Realized trainings “The client – the one without whom we can not”; Secret client program.

Дентална клиника “Д-р Петър Дучев” – franchise dental clinic. Realized trainings “The client – the one without whom we can not”; Recruitment;

Chain restaurants “Щастливеца” – Bulgarian restaurant chain. Realized “Secret Client” Program

Partners of the event were:
“Банка ДСК”; “Европейска Академия за обучение и развитие” ; “Продакта”; “Награди”.
Медийни партньори: Авто Мотор и Спорт, B2B списание, СЕО клуб България

The team of EXTEMPORE Ltd. has proven experience in hospitality, international business, specialized tourism services, tourism, aviation, etc.

“ЕксТемпоре” ООД www.new.ex-tempore.com; v.melamed@new.ex-tempore.com ; 0899 947 703

BEYOND CUSTOMER SATISFACTION 2015

On November 10, 2015 in the city of Sofia, the CORSO Restaurant will take place the second of its kind award ceremony BEYOND CUSTOMER SATISFACTION 2015 to companies that have proven high quality of their services in the sphere of tourism, hotels, information technologies, automobile market and others.

The main event organizer is EXTEMPORE SERVICE, a leading agency for training and development of service staff with years of international experience in hospitality, tourism, international business relations, specialized tourism services, aviation, etc.
The event is held for the second time in Bulgaria and its purpose is to continue the initiative of building a high culture and quality of service. Award-winning companies have achieved and retained the highest results since their creation to date by investing in training and organizing the work of their staff, as well as demonstrating a proven customer attitude as a strategy for business development.

The nomination method for the participants in the ranking is a periodic attestation at the “secret client” level and the long-term development goals in each individual organization, including the personal engagement of the individual employee, regardless of the position occupied.
“When the reunification of the efforts of leading companies in the field of human resources development and those providing services and products to the end customer is aimed at enhancing the demands and performance of services and creating a new culture of relations, we feel satisfied and our goals as an organizer are being realized, “said Vessela Melamed, Managing Director of the company.

With the BEYOND CUSTOMER SATISFACTION 2015 award, the nominated organizations are:

1. “ЕСкай” – travel agency for airline ticket sales – nomination of a management team – for fast adaptation to new cultures / Turkey market / – realized trainings “The client – the one without whom we can not”, “Sales by phone”, a selection and evaluation scheme staff, internal organization of work and opportunities for professional growth; Secret client program

2. “Орбел Спа” Добринище – hotel complex – “customer service” nomination realized “Secret client” program for two years.

3. Хотел “Дипломат Плаза” гр. Луковит – marketing and sales department nomination – building and implementing a new strategy for corporate clients; Conducted trainings “The client – the one without whom we can not”, “Marketing and sales”, “Secret client” program;

4. “Renault Group” – sales and service maintenance of Renault, Nissan & Dacia brand cars; Realized trainings “The client – the one without whom we can not”; Secret client program.

5. Дентална клиника “Д-р Петър Дучев” – franchise dental clinic. Realized trainings “The client – the one without whom we can not”; Recruitment;

6. Верига ресторанти “Щастливеца” – Bulgarian restaurant chain. Realized “Secret Client” Program

Partners of the event are:
Банка ДСК, “Европейска Академия за обучение и развитие”, СЕО клуб България – медия партньор, Ауто мотор и свят България – медия партньор и др.

EXTEMPORE SERVICE’s team is convinced that with such an event it will contribute to building a platform for communication and sharing of service practices, thus maintaining continuous feedback to its customers.

For additional information:
ЕксТемпоре Сървизис
Весела Меламед, Тел.: 0899 947 703, v.melamed@new.ex-tempore.com; 

Event Awards “Beyond Customer Satisfaction 2014”

On 06.11.2014 the hotel hosts the “Park Inn Radisson Blu” hotel in Sofia, the first ever event of awarding “AWARDS FOR …- Certificates” to companies that have proven high quality of the service they offer * In the field tourism, hospitality, information technology.

The main organizer of the event was “EXTEMPORE” Ltd., the leading agency for training and development of staff in the field of service with long-standing international experience.

The event is the first of its kind in Bulgaria and its purpose was to launch an initiative for building a culture and quality of service. The companies with the high prize are the ones that have achieved the highest results from their creation to this day through investments in the training and organization of the work of its staff, as well as a proven attitude towards the client as a strategy for the development of the business.

The method by which the companies participating in the Prize Ranking were nominated is a periodic attenuation at the “secret client” level and the long-term development goals in each individual organization and the personal engagements of each individual employee, regardless of the occupational position in the organization concerned.

The aim of the organizer of the EXTEMPORE Initiative Ltd. as a company engaged in the development of human resources in Bulgaria in the face of its Manager, Vessela Melamed, is to bring together the efforts of the leading companies in the field of human resources as well as in the field of services and production with aiming to increase requirements and results to the level of service and culture of the relationship between the end customer and the organization.

With the BEYOND CUSTOMER SATISFACTION 2014 award, they were honored:

“Елфи Турс” – travel agency – training “The client – the one without whom we can not”; “Marketing and Prading”, creating standards for customer service;

“еСкай” – travel agency for airline ticket sales – “The customer – the one without whom we can not”, “Sales by phone”, Staff selection and evaluation scheme, work organization and career opportunities;

“БлекСиРама голф енд вилас” – golf complex – “The client – the one without whom we can not”, standards of work and building culture in the attitude towards the client

Hotel “Дипломат Плаза”Lukovit city – “The client – the one without whom we can not”, building a policy for motivating the staff, “Marketing and Sales”

“ИБиЕс” – Information Technology. Special Award for Achieved High Results in Customer Attitude. Realized trainings “The client – the one without whom we can not”; Leadership and Management

Partners of the event were:

Company “Бизнес Дей”; “Европейска Академия за обучение и развитие” ; “Продакта”; “Ко Либре” and “МапВио”.

“ЕксТемпоре” ООД hopes that this event will kick off to build a platform for communication and sharing of service practices, and customer feedback, turning the event into an annual event.
The team of EXTEMPORE Ltd. has proven experience in hospitality, international business, specialized tourism services, tourism, aviation, etc.

Award ceremony for service quality certificates “Beyond Customer Satisfaction 2014″

On November 6, 2014, the first annual Beyond Customer Satisfaction 2014 certification ceremony will be held by companies that have proven high quality of the service they offer.

With this event, we want to launch the development of a comprehensive platform to recognize companies that have achieved a high quality service standard each year. We believe that this way we will contribute to creating a new environment for communication and culture in our attitude towards the client we all depend on.

Location: Park Inn by Radisson Hotel, Sofia Time: 19.30