BEYOND CUSTOMER SATISFACTION 2015

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On November 10, 2015 in the city of Sofia, the CORSO Restaurant will take place the second of its kind award ceremony BEYOND CUSTOMER SATISFACTION 2015 to companies that have proven high quality of their services in the sphere of tourism, hotels, information technologies, automobile market and others.

The main event organizer is EXTEMPORE SERVICE, a leading agency for training and development of service staff with years of international experience in hospitality, tourism, international business relations, specialized tourism services, aviation, etc.
The event is held for the second time in Bulgaria and its purpose is to continue the initiative of building a high culture and quality of service. Award-winning companies have achieved and retained the highest results since their creation to date by investing in training and organizing the work of their staff, as well as demonstrating a proven customer attitude as a strategy for business development.

The nomination method for the participants in the ranking is a periodic attestation at the “secret client” level and the long-term development goals in each individual organization, including the personal engagement of the individual employee, regardless of the position occupied.
“When the reunification of the efforts of leading companies in the field of human resources development and those providing services and products to the end customer is aimed at enhancing the demands and performance of services and creating a new culture of relations, we feel satisfied and our goals as an organizer are being realized, “said Vessela Melamed, Managing Director of the company.

With the BEYOND CUSTOMER SATISFACTION 2015 award, the nominated organizations are:

1. “ЕСкай” – travel agency for airline ticket sales – nomination of a management team – for fast adaptation to new cultures / Turkey market / – realized trainings “The client – the one without whom we can not”, “Sales by phone”, a selection and evaluation scheme staff, internal organization of work and opportunities for professional growth; Secret client program

2. “Орбел Спа” Добринище – hotel complex – “customer service” nomination realized “Secret client” program for two years.

3. Хотел “Дипломат Плаза” гр. Луковит – marketing and sales department nomination – building and implementing a new strategy for corporate clients; Conducted trainings “The client – the one without whom we can not”, “Marketing and sales”, “Secret client” program;

4. “Renault Group” – sales and service maintenance of Renault, Nissan & Dacia brand cars; Realized trainings “The client – the one without whom we can not”; Secret client program.

5. Дентална клиника “Д-р Петър Дучев” – franchise dental clinic. Realized trainings “The client – the one without whom we can not”; Recruitment;

6. Верига ресторанти “Щастливеца” – Bulgarian restaurant chain. Realized “Secret Client” Program

Partners of the event are:
Банка ДСК, “Европейска Академия за обучение и развитие”, СЕО клуб България – медия партньор, Ауто мотор и свят България – медия партньор и др.

EXTEMPORE SERVICE’s team is convinced that with such an event it will contribute to building a platform for communication and sharing of service practices, thus maintaining continuous feedback to its customers.

For additional information:
ЕксТемпоре Сървизис
Весела Меламед, Тел.: 0899 947 703, v.melamed@new.ex-tempore.com; 

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