New Course “Successful Job Interview”

We thank everyone who joined the first Successful Job Interview course held on May 13th. The enormous interest motivates us even more and with great pleasure we announce a new date for the course – June 17!

Come and take the most decisive step towards your dream career! Do not wonder why they often prefer other candidates to you, and act! Power is in you! We’ll only help you find it! Ensure your success with the ExTempore Successful Job Interview Course!

When: June 17, Start at 10:00.

Duration: ~ 3-4 hours

For the lecturer: Mariana Mancheva is a professional with many years of experience in personnel selection. For the past 8 years, he has held various leadership positions in one of the largest Bulgarian tourism companies – eSky, where he runs Customer Care Center and the HR department of the company. This experience puts her in the hands of hundreds of job candidates and allows them to identify all the major mistakes they make in an interview. In 2017 Mariana decided to stand on the other side of the barricade and use the lessons learned to help the candidates.

Here are some of the important things that we will discuss:

✓ The art of creating a CV and motivation letter

✓ Do I choose a job or an employer?

✓ To win HR – a

✓ Body language and communication skills

✓ Remember me!

Subscriptions until 31 May: price 25.00 lv.

Regular price: 35.00 lv.

For further information and booking: 0887 51 71 85

ExTempore presents: First International Customer Service Summit

We are proud to announce The First International Customer Service Summit that will be held in Sofia this autumn. Come and join 100+ top managers from the corporate world.

Date: 11th October 2017

Venue: SPA-Hotel Tsarsko Selo

Attendees: CEOs, HRs, Customer Care department directors and managers, trainers, individual guests;



8:30-9:00 Registration (Please bring your tickets)

9:00-9:20 Opening & welcome address from the Chairman of Ex-Tempore Vessela Melamed.

9:20-10:00 Customer service & in-house culture – why bother?

10:00-11:00 Organizational structure – is it important?

11:00-11:30 Coffee break

11:30-12:30 Technology in Customer service – where is the human factor?

12:30-13:30 Lunch Break

13:30-14:30 Mystery shopper’s program – do we need it?

14:30-15:30 Feedback & analyses – do we use it?

15:30-16:00 Coffee Break

16:00-17:00 Panel discussion



Our great Speakers:

Vessela Melamed

CEO of Ex-Tempore

Alberto Coiduras

CEO at Best Consulting and Training (Spain)

Kamelia Velichkova

Ph.D. Head Communications and Coordination Department DSK Bank, Head Office

Slavi Ivanov

Sales Manager Chriss Air GSA FlyDubai

Iavor Kirov

Gen Manager Zornitsa family estate

Boris Borisov

Director Customer Care Renault/Nissan Bulgaria

Veselin Georgiev

Marketing expert

Evening cocktail for Beyond Customer Satisfaction 2017 Awarding Ceremony!

More details to follow…

Interested? Follow the event page on Facebook and stay tuned for updates!

For further contacts & details:

M:+ 359 899 947 703


We hire: Sales consultant

“It does not matter what we’re working on, it’s important if we do it with pleasure!”

If you also agree with this popular statement, call us or write us. Now we have the privilege for our client to look for energetic and smiling people to work as Sales Consultant.


– Tracking inventory stock availability
– Co-ordination with FMCG suppliers
– Effective customer service
– Material responsibility
– Work with a cash register

You are right if:

– you are positive and smiling
– you can take responsibility
– communication with people loads you
– well-done work brings you satisfaction

We offer:

– To join a young and friendly team;
– Dynamic daily routine;
– Adequate preparation before the start;
– Perfect location of the business premises;
– Motivating remuneration, tied to personal performance;
– Support and different attitude from management;
– Work on shifts and work contract;

If you think you are 100% suitable for this position, we expect you to send us an up-to-date CV and a photo of

Vesela Melamed in front of Vagabond: We need faith in people!

What are the most common mistakes that companies in Bulgaria and their employees have in dealing with clients?

Based on my experience with the Bulgarian companies, I can say that the most common mistakes on the part of the employers are that – they do not train their employees how to work with clients and what exactly is expected of them. Also very wrong is the selection of staff – not clear criteria, mainly thinking in the short term, to fill the position or the duties and responsibilities are transferred to someone else. There is no inclusion in the cause and mission of the company.

In most cases, employees do not feel part of the company’s growth and growth. Unfortunately, the bad attitude towards people is also very common, and this is to a large extent decisive for the attitude of the employees towards external clients. Things are intertwined as a relationship. It is right for the company to set and place the framework of behavior and culture both inside the company and the external client – this is a mirror reflection of internal behavior towards employees.

Does the Bulgarian client have any specific features that distinguish him from other customers in the world? If yes – what is the best approach to them? If not – why?

Overall, I think that we are everywhere, above all, people, and this must be decisive in our attitude. Some know more, others are more demanding, others are frightened by nature, but in the end we are all people. As a whole, Bulgarians are perverse and with very low expectations of the services that are offered. We need patience and a little more faith in people – no matter which side of the table we are.

Getting out of business, we are clients, but we rarely realize that we get what we give ourselves as an attitude. We love and always seek and blame someone else for mistakes or inaccuracies, even sometimes, but who does not make mistakes. We need to adapt to the different people (not to say clients) so that we can meet their needs or desires and even more to overcome them. There is no attention to detail.

What is ExTempore’s strong side in customer training?

I believe that the strengths in our training are a few – first, we believe in what we do and we do it with great pleasure for every client – individually or completely for each company. I assume that a great role in all this is played by the experience we have of the international companies in which we have worked – different nationalities like clients and colleagues.

This fosters tolerance and patience in communication, particular attention to detail and to every person individually. The way of presenting the information and the environment in which the training takes place, we rely on the discussion and the sharing of experience of each of the participants.

What inspired you to focus on this area of ​​consulting services?

I was inspired by my work for Emirates Airline, where they showed me everything was possible. With the right approach and training, people can achieve good and long-term relationships with each person and turn them from client to friend.