9 body language habits that make you look unprofessional

Whether you realize it or not, the use of inappropriate non-verbal signals can create a huge impediment to your success. Research shows that 60-90% of our communication with other people is non-verbal, which means that the body language we use is extremely important.

Therefore, the way you present yourself, and above all, the way you communicate non-verbally in these first few crucial minutes of meeting a new person can build or destroy potentially important business relationships.

Is it possible to send incorrect messages with the non-verbal language? Are you sure?

Here are 9 examples of bad body language that will undermine confidence in you and your good intentions … and will make you look unprofessional every time.

  1. When your back is too stiff and stretched, your shoulders are raised and pinched. You will look tense and vulnerable. Be aware of your posture and do your best to relax and feel comfortable.
  2. When your body points away from the person you are talking to. It says you are not engaged in the conversation, which means lack of respect. Keep your body facing the other person.
  3. When you lean back from the other person. This causes the man to think that you do not really listen to him. Tilt forward to him to show that you are interested in what he has to tell you.
  4. When you cross your arms and legs. What you say with your body is that you are not open to what the other person communicates – you are reserved. Keep your arms and legs uncrossed to show that you are engaged in the conversation.
  5. When you refrain from using your hands to gesture when you talk, it can reduce the listener’s confidence in you.
  6. A weak handshake communicates to the other person,  that you may be weak in another. Most people in business do not want to design such a message. Demonstrate confidence with a strong handshake.
  7. Avoiding contact with the eyes of the person on the other side may suggest the feeling that you are not interested in what they have to say (although too much eye contact can be confusing).
  8. Blink too much. This says you feel uncomfortable in the conversation. Watch your eyes!
  9. Speaking too fast makes you look nervous. Take a deep breath and talk slowly and clearly.

IN-HOUSE TRAINING – ЕxTempore Services Ltd.

Програмата за обучение е изготвена от г-жа Меламед, след одит под формата на „Mystery Shopper”.

How to answer questions about good customer service in an interview

If you apply for a job in retail, customer service, or any other place where you interact with clients, the interviewer will want to understand how you interact with clients and provide them with help. A typical question in the job interview for this type of client-focused position is “What is good customer service?”

The interviewer wants to know what we mean by “quality customer service” and how we can provide it to customers. In response to the question, we need to be ready to give concrete examples of good customer service or personal experience at work or personal experience as a consumer.

Here are some customer service elements to highlight in your answer:

Knowledge of the product: Whether we are talking about books, advertisements on a website or any gadget, in-depth knowledge of the company’s product is essential to ensure customer service.

Attitude: Meeting people with a smile and friendly “Hello” can make a big difference in a shop. As with any other customer service position, friendly and patient attitude is very important.

Efficiency: Customers appreciate the fast response.

Problems solving: Whether they need a new wedding shirt or car spare part, customers are looking for help, and part of good customer service is solving the problem and answering questions.

Examples of best answers

These are sample answers that you can use to answer questions about good customer service:

• Good customer service means having in-depth knowledge and experience with products / services and being able to help customers make the best choice for them. When I was working at XYZ, I spent a few minutes each month reviewing the latest products to make sure I was fully aware of their parameters and way of working so I could make competent recommendations to my customers.

• Good customer service means treating them with friendly attitude and responsiveness.

• Good customer service means helping customers effectively, in a friendly way. This is one of the things that can distinguish a business from the rest of its industry.

• Good customer service means we can handle customer problems and do our best to stay more than satisfied.

• Good customer service means always being positive and ready to help our customers by doing their best.

• Good customer service means getting the most out of our product / service knowledge and understanding the needs of the customer.

• Good customer service means making a good first impression of the business, friendly greetings and behavior, and preserving this good impression in the future. Determining the customer’s needs and quickly solving his problems will lead to satisfied customers who will come back over and over again.

IN-HOUSE TRAINING – ЕxTempore Services Ltd.

Програмата за обучение е изготвена от г-жа Меламед, след одит под формата на „Mystery Shopper”.

Strategic advantage through better customer service

As we know, the success of an organization is determined primarily by demand and supply. If we have several suppliers and many users, vendors may dictate terms, and customers may have no choice but to accept them.

Most companies, however, are not so lucky. Competition has detonated the cozy castles of everyone, even the most powerful, and continues to undermine even them.

When competition flourishes, customer service is essential to the long-term viability of the company. That’s why it should be at the heart of its strategy. A company can only outperform its competitors if it can differ from them; and to be able to preserve this difference in time. Customer service is just that difference. That is why customer service is always critical to the success of an organization.

Few companies are able to excel in customer service as it is very difficult to control. For example, the level of service can vary considerably between two waiters in the same restaurant. A vendor can offer a superior customer service and then worsen it the next in the queue. The difficulty accumulates even more when dealing with multi-personnel staff. In addition to the differences in the workers of the different positions, we also have differences in the relationship between them.

This is both a challenge and an opportunity. Delivering superior service requires careful design and implementation of a whole system of activities that includes people, capital, technology and processes. The few companies that can manage this system stand out and become sought after. This is the basis of their competitive advantage.

Building and maintaining such a system does not require a heroic effort – it is not that difficult to get started. Today’s service is so depressed that it does not take much to surprise most of our customers and get them back for more. The trick is to start before our competitors and then be always a few steps ahead of them. In this way, we will serve the entire industry (sphere or community). Unlike price competition, which tends to drown all players, service-based competition is one of those tides that lift all boats at the same time.

IN-HOUSE TRAINING – ЕxTempore Services Ltd.

Програмата за обучение е изготвена от г-жа Меламед, след одит под формата на „Mystery Shopper”.